Patients Come Second: Leading Change by Changing the Way You Lead By Paul Spiegelman,Britt Berrett

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Kindle Store,Kindle eBooks,Business & Money Patients Come Second: Leading Change by Changing the Way You Lead Paul Spiegelman,Britt Berrett

4,6

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PDF Patients Come Second: Leading Change by Changing the Way You Lead with Free MOBI EDITION Download Now!

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

At this time of writing, The Audiobook Patients Come Second: Leading Change by Changing the Way You Lead has garnered 10 customer reviews with rating of 5 out of 5 stars. Not a bad score at all as if you round it off, it’s actually a perfect TEN already. From the looks of that rating, we can say the Audiobook is Good TO READ!

PDF Patients Come Second: Leading Change by Changing the Way You Lead with Free MOBI EDITION!

I picked this up because I am a jew officer in the Army Medical Service Corps and this book is on the Corps Chief's reading list. I am not sure how useful this book's content would be in the army, as a lot of this "feel-good" type of leadership is typically frowned upon, but it had some good key points that could apply to even military leadership.Like others said, it is a very easy read. Rather campy at times, a bit too self aware, and full of what some might consider some shameless self-promotion (the writers use their own businesses as prime examples several times). Still, it refreshed my thinking about leadership, and could be useful as a topic of discussion, especially its key points about employee engagement.

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PDF Patients Come Second: Leading Change by Changing the Way You Lead with Free MOBI EDITION Download Now!

PDF Patients Come Second: Leading Change by Changing the Way You Lead with Free MOBI EDITION!

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